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Safe & Secure Shopping
We use Payment Sense to handle our website payment processing so that we don't need to retain your card details in any of our systems. Payment Sense is a highly secure, safe and trusted payment service provider (PSP) and is one of the largest providers in the world. They process over 4 billion secure payments each year for over 40,000 UK business of all sizes.
By using Payment Sense, we are ensuring that your card details are not compromised as every transaction is encrypted to the highest global standards. Payment Sense systems are audited regularly by one of the world's leading qualified security assessors (QSAs), maintaining the confidence of retailers and customers alike.
Please never send your card details by email as it is completely insecure.
We also provide an option to use your Paypal account to pay for your order at checkout, Paypal can also be used to process card payments whether you have a Paypal account set up or not, after selecting Paypal and you have been re directed to the Paypal login screen just select Check Out As Guest which will allow you to pay with your credit/debit card in the usual way.
We encourage all of our customers to enrol their payment card onto their bank's 3D Secure scheme. This means that when the card is used on our site, the transaction will be referred by SagePay to your bank, which will request a password from you to authorise the payment. Only you and your bank will know this password, making it a very secure method of protecting your account. 3D Secure can be thought of as "Chip & Pin" for websites. Visa's name for the system is "Verified by Visa". MasterCard's name for the system is "MasterCard SecureCode". We use both.
By using SagePay as our payment service provider, you can be certain that your card details will be safe but if they have been compromised elsewhere and then used by a fraudster on our site, you can be assured that we'll take steps to return your money to you. The SagePay system includes fraud prevention tools which allow us to identify potentially fraudulent transactions. If we suspect a transaction, we will cancel the order and return funds to the card, probably before you've noticed them leave you account in the first place.
The Discount Equestrian checkout process uses SSL technology (secure sockets layer) to encrypt data transferred between your browser and our server. This means that no-one can eavesdrop in between and obtain your card details or personal information.