Updated: 21/12/2020

We at Discount Equestrian, like so many, have monitored the Corona Virus situation closely since it first emerged.  The situation has constantly evolved so over time we have introduced nessesary measures at our retail store, office and warehouse locations to protect our staff and customers.

We will keep this page up to date with the latest changes at Discount Equestrian and how they will effect our service.

 

Online Ordering

The majority of orders to our online customers have not been affected however, we are sometimes seeing unexpected delays with both deliveries to ourselves and on occasions deliveries to our customers from the couriers we use such as Royal Mail, DPD and UPS.  

European and Worldwide Shipments

Following the decision by the French government to close the border with the UK our deliveries to continental Europe and the Republic of Ireland will be hit with delays as of 20th December.  At this stage we do not know how long these services will be  affected for, but we will provide regular updates as the situation changes.



Elwick Retail Store

As of the 24th March we have impossed further measures at our Elwick retail store.  Our aim is to retain a safe distance between staff and customers as required by the government.  

Should you prefer not to shop in store, we recommend, if possible, to instead place your orders on our website and utilise the "Collect in store" delivery option at the checkout.  As soon as your order is ready to collect we will contact you via email, text or phonecall. Our members of staff will bring your order to your vehicle so you can load it.  

We request that customers continue to use the hand sanitizer provided when you enter the store and wear face masks in line with goverment guidance.

Feed and Bedding

This is now available to order on our website https://www.discount-equestrian.co.uk/horse/feed-bedding.html where you can select the Collect in Store delivery option at the checkout and we will contact you as soon as your order is ready.  For more information on Feed and Bedding ordering please go to https://www.discount-equestrian.co.uk/feed-bedding-info 

If you have any questions please call 01429 864112 or email sales@discount-equestrian.co.uk


Customer Service

We are still available for any customer service queries via email, telephone and Facebook messenger.  Our current office and Elwick store collection point opening times are below.  


Latest Opening Times

Monday to Friday: 9am to 5pm (Office and Store)
Saturday: 9am to 5pm (Store only)
Sunday: Closed

We are sorry if these measures cause you distruption.  We are doing our very best to remain open as much as possible whilst keeping our staff safe.  Should you be unable to attend at the times shown please contact us as we may be able to offer alternative opening times or delivery of your feed depending on location and staff availability.  We sincerely hope all our customers stay safe and well during this time and resume our usual operating hours in the near future.