Returns and Refunds
I would like to make a return? but I have no return label. Please can you send me/email me one?
Unfortunately we do not cover returns, you are welcome to return any items in new and unused condition at your own cost via a method of your choice:
https://www.discount-equestrian.co.uk/refund-returns
Is it easy to return and get a refund ?
Yes of course. Please visit the returns page for information about the process https://www.discount-equestrian.co.uk/refund-returns
How do I return my order?
Please send your items back to address below and please include in the package your name, order number, list of returned items and reason for return.
Discount Equestrian
Highfield House
Elwick
Hartlepool
TS27 3EL
We will only accept items back in an as new, unused, unsoiled condition including original packaging and tags as returned products are likely sold to other people. We will also not accept items covered in ...
Discount Equestrian
Highfield House
Elwick
Hartlepool
TS27 3EL
We will only accept items back in an as new, unused, unsoiled condition including original packaging and tags as returned products are likely sold to other people. We will also not accept items covered in ...
How long do I have to return items?
You have up to 30 days from date of delivery to return your items to us
Can I exchange items instead of getting a refund?
Yes you can. You can let us know which items you would like to exchange for on the paperwork you include with your returned items. We will either refund you or charge the difference in value. There may be an additional delivery charge applicable to send the new items back out.
Is return free?
Do I need a label and bar code?
We do not cover the cost of returns
Do i have to pay for return of an item to swap size?
Yes
1
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