Returns and Refunds

Please send your items back to address below and please include in the package your name, order number, list of returned items and reason for return.

Discount Equestrian
Highfield House
Elwick
Hartlepool
TS27 3EL

We will only accept items back in an as new, unused, unsoiled condition including original packaging and tags as returned products are likely sold to other people.  We will also not accept items covered in ...

You can return items within 28 days of receiving them, as long as they are in clean, unused condition with tags and original packaging. Refunds are processed within 3-5 working days of receipt. Exchanges are also available - just let us know which item you’d like instead.
For more information please see our Returns information page...

Yes usually we require an additional delivery charge to cover costs of sending the new item.

All saddles can be returned within 28 days of receipt. When we receive the saddle, we’ll inspect it for wear or damage. Refunds may be reduced by 10%–100% depending on its condition. If you use a courier not approved by us, you remain responsible for its value if lost or damaged in transit.

Yes you can.  You can let us know which items you would like to exchange for on the paperwork you include with your returned items.  If the new item/s is cheaper we will refund you the difference, or if the new items are higher in value, we will send a payment request for the difference in value.  There may be an additional delivery charge applicable to send the new items back out.