FAQ

DO YOU NEED TO HAVE A PAYPAL ACCOUNT?

Yes. Once you have chosen the PayPal Credit payment option, you will be directed to the PayPal website. It is a PayPal Credit requirement that you login to your PayPal account or create an account at that point.

WHAT DO I DO IF I AM UNSUCCESSFUL IN APPLYING FOR PAYPAL CREDIT?

Unfortunately, we have no control over the success or failure of an application - this is entirely PayPal's decision. If you have been declined, PayPal will email you with information about why your application was unsuccessful.
Don't worry, although you weren't approved for PayPal Credit, you can still use PayPal to check out securely with your Paypal account, debit or credit card.

I DO NOT SEE PAYPAL CREDIT AS A PAYMENT OPTION?

Check that you are eligible by ensuring you have £99+ worth of goods in your basket.
If you have checked that the minimum spend of £99+ has been reached and you still have no option for PayPal Credit, please give us a call and we will help you out.

CAN I MAKE A PHONE ORDER AND APPLY FOR PAYPAL CREDIT?

Unfortuntately not. PayPal credit is only available online

WHAT HAPPENS IF I WANT TO RETURN THE ITEM I BOUGHT USING MY PAYPAL CREDIT?

Just return as normal and we will refund the money to your PayPal Credit account. Once returned to your PayPal Credit account, the credit will be available to you as part of your limit for all your future PayPal Credit purchases, including future instalment offers with us.

CAN I EXTEND CREDIT OVER LONGER THAN FOUR MONTHS?  

Credit payments can be spread over up to 12 months but you will be charged interest if you go beyond 4 months

For further information as well as current terms and conditions, visit the Paypal website here